Service
Trustworthy service to create life-long customers
What we do
Molecular offers a wide range of services to give our customers exceptional satisfaction, and that is our commitment and promise to all Molecular customers.We have a professional and responsive sales team supported by a qualified and experienced engineering team and after-sale service personnel;
● Our sales team provides the emotional service that comes from the heart and the suitable product and accurate information to customers;
● Our engineers support customers in finding solutions to all their after sales questions and service requirements.
● Our after-sale service personnel provide rapid response solutions to address our client’s urgent needs and establish a Customer Relationship Management (CRM) to manage the sold equipment, and establish a dedicated computer files for each customer, record the related information of equipment of our customer, regularly have return visit to customer and do a survey of use condition.
